Coping with ambiguity: Reconciling external legitimacy and organizational implementation in performance measurement

被引：46

作者：

Lawton, A ^{[1
]}

McKevitt, D

Millar, M

机构：

[1] Open Univ, Sch Business, Milton Keynes, Bucks, England

[2] Univ Limerick, Limerick, Ireland

[3] Natl Univ Ireland Univ Coll Galway, Galway, Ireland

来源：

PUBLIC MONEY & MANAGEMENT | 2000年 / 20卷 / 03期

关键词：

D O I：

10.1111/1467-9302.00218

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

This article reports the results of a study of the implementation of performance measurement in 74 UK public sector organizations. Performance measurement is often imposed on organizations by external stakeholders and those charged with implementation have to reconcile the demands of competing interests. These interests reflect the complex relations that 'street-level' public organizations engage in. The authors use institutional theory to make sense of how these relations, and the competing demands of performance measurement, are managed.

引用

页码：13 / 19

页数：7

共 18 条

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