A semiotic approach to the internal functioning of publics: Implications for strategic communication and public relations

Employing public relations as a paradigmatic instance of strategic communication, this article challenges the prevailing view of publics as reactive entities. The article briefly reviews the two primary schools of semiotics, Saussurean and Peircean, and argues for the utility of the latter for building a language-centered understanding: of publics. The Peircean ideas of unlimited semiosis, semiotic rhetoric, and community are employed to argue that publics ought to be understood primarily as self-actuated and interactive social entities with values and internal dynamics at least as complex and important to communication campaigns as are message content or client/practitioner intentions. The article concludes that we can best understand a public as an ongoing process of agreement upon an interpretation, and that during this process a public may well develop an interpretation that is more sophisticated, insightful, and socially linked than the understanding with which the practitioner/client started. As a result, we argue, publics should be accorded the preeminent position when studying or practicing any form of strategic communication, including public relations.