The use of goals to surface requirements for evolving systems

This paper addresses the use of goals to surface requirements for the redesign of existing or legacy systems. Goals are widely recognized as important precursors to system requirements, but the process of identifying and abstracting them has not been researched thoroughly. We present a summary of a goal-based method (GBRAM) for uncovering hidden issues, goals, and requirements and illustrate its application to a commercial system, an Intranet-based electronic commerce application, evaluating the method in the process. The core techniques comprising GBRAM are the systematic application of heuristics and inquiry questions for the analysis of goals, scenarios and obstacles. We conclude by discussing the lessons learned through applying goal refinement in the field and the implications for future research.