User satisfaction and product development in urban tourism

The paper examines how greater understanding of the satisfaction of users,vith the tourism products in cities and elsewhere may improve planning for the development of these products, First there is discussion of how a place marketing framework assists in understanding this connection, Second, a review is provided of aspects of user satisfaction with tourism products in cities which may be measured in surveys in order to assist in the planned development of these products, Lastly, survey results are reported for selected aspects of satisfaction with tourism products in the city of Sheffield, UK, and the implications of these findings are evaluated for tourism planning in the city, The surveys examined views about a range of Sheffield's tourism products for visitors and residents and also for one market segment, sport event visitors, The findings are assessed for implications for the planned development of the city's tourism products. (C) 1998 Elsevier Science Ltd. All rights reserved.