Evaluating community health centers in the City of Dalian, China: How satisfied are patients with the medical services provided and their health professionals?

被引：30

作者：

Dib, Hassan H. ^{[1
]}

Sun, Ping ^{[2
]}

Zhu Minmin ^{[3
]}

Wei, Shenhai ^{[4
]}

Li, Li ^{[5
]}

机构：

[1] Peking Univ, Hlth Sci Ctr, Sch Publ Hlth Hlth Policy & Management, 38 Xue Yuan Rd, Beijing 100083, Peoples R China

[2] Dalian Med Univ, Res Dept, Affiliated Hosp 2, Zhongshan Rd No 467, Dalian 116027, Liaoning Prov, Peoples R China

[3] Shenzhen Nanshan Ctr Chron Dis Control, No 7 Huaming Rd, Shenzhen 518054, Guangdong, Peoples R China

[4] Tsinghua Univ, Hosp 1, Dept Thorac Oncol, No 6 Jiuxianqiao 1st Rd, Beijing 100016, Peoples R China

[5] Capital Med Univ, Beijing Friendship Hosp, 95 Yong Rd, Beijing 100050, Peoples R China

来源：

HEALTH & PLACE | 2010年 / 16卷 / 03期

关键词：

Community health centers (CHC); Quality; Efficiency; Affordable medicine and treatment; REPUBLIC-OF-CHINA; INSURANCE REFORM; SYSTEM; CARE; EXPERIENCE; EXPENDITURES; QUALITY; ACCESS; IMPACT;

D O I：

10.1016/j.healthplace.2009.12.005

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

100235 [预防医学];

摘要：

Around 58 community health centers (CHCs) were investigated to evaluate their performance, and 372 residents were surveyed randomly about their satisfaction towards these centers. State-owned CHCs gained the least benefits and received most patient visits. Residents' opinions about health professionals working in these centers showed marked distrust due to their insufficient work experience and low education level: however, affordability, availability and access to services and drugs among CHCs generated comparatively high satisfaction. Therefore, enhancing CHCs' service delivery is a necessity to improve the quality of community doctors and nurses, increase enrolment and training programs, and augmenting hospitals' support to CHCs. (C) 2009 Elsevier Ltd. All rights reserved.

引用

页码：477 / 488

页数：12

共 56 条

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