Instruction for Web searching: An empirical study

Users searching the Web have difficulty using search engines and developing queries. Searches tend to be simple, and Boolean operators are used infrequently and incorrectly. Users also are unaware that search engines operate differently from other information retrieval systems. Yet, there is little research on effective instructional methods for teaching users how to search the Web. Research has looked at instructional methods for other types of information retrieval, but these systems differ a great deal from the Web. The purpose of this study was to determine what undergraduate students know about search engines and to examine instructional treatments to aid searchers in using a search engine.