Call centers and noise-induced hearing loss

被引:48
作者
Beyan, Ayse Coskun [1 ]
Demiral, Yucel [2 ]
Cimrin, Arif Hikmet [1 ]
Ergor, Alparslan [2 ]
机构
[1] Dokuz Eylul Univ, Fac Med, Dept Occupat Med, Izmir, Turkey
[2] Dokuz Eylul Univ, Fac Med, Dept Publ Hlth, Izmir, Turkey
关键词
Call center; hearing loss; home agent; occupation; WORKING-CONDITIONS; EXPOSURE;
D O I
10.4103/1463-1741.178512
中图分类号
R36 [病理学]; R76 [耳鼻咽喉科学];
学科分类号
100104 ; 100213 ;
摘要
Noise is defined as unwelcome sound. It has been estimated that 16% of adult hearing loss in the world is due to noise exposure at the workplace. This report offers a case that diagnosed with hearing loss of whom working as a call center operator at home. Home agent operators should be explored.
引用
收藏
页码:113 / 116
页数:4
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