A work system view of DSS in its fourth decade

被引：65

作者：

Alter, S ^{[1
]}

机构：

[1] Univ San Francisco, Sch Business & Management, San Francisco, CA 94117 USA

来源：

DECISION SUPPORT SYSTEMS | 2004年 / 38卷 / 03期

关键词：

decision support system; decision support; work system; work system method;

D O I：

10.1016/j.dss.2003.04.001

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

The initially revolutionary DSS agenda is now ancient history, This paper argues that "decision support" provides a richer basis than "DSS" in both practice and research. Using a loan-processing example involving two banks, it shows how work system concepts might be applied to understand decision support in real world settings, and how decision support can come from many sources other than technical artifacts such as DSS. Shifting the focus from "DSS as artifact" to "decision support within a work system" reduces the chances of being misled by techno-hype, vendor sales pitches, and incomplete understanding of determinants of success in organizations. (C) 2003 Elsevier B.V. All rights reserved.

引用

页码：319 / 327

页数：9