The linkage between reporting quality and performance in IS projects

被引:56
作者
Thompson, Ronald L. [1 ]
Smith, H. Jeff
Iacovou, Charalambos L.
机构
[1] Wake Forest Univ, Babcock Grad Sch Management, Winston Salem, NC 27109 USA
[2] Miami Univ, Richard T Farmer Sch Business, Oxford, OH 45056 USA
关键词
information systems development; project management; status reporting; project outcomes; communication quality;
D O I
10.1016/j.im.2006.12.004
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
Recent research has suggested that flawed status reporting is a serious concern in IS projects. However, the linkage between reporting quality and project performance has not been empirically confirmed. Our investigation consisted of two complementary studies, both of which employed previously validated measures of reporting quality and project outcomes. The first considered the perceptions of 210 IS project members of the quality of status reports they submitted to their project managers. The second considered the perceptions of 485 IS project managers of the quality of project reports they received from project members reporting to them. Both showed that the perceived quality of project reporting was less than perfect and was significantly associated with project task and psychological outcomes. Moreover, the second study results suggested that reporting quality was also related to organizational outcomes. We offer recommendations for project managers. (c) 2007 Elsevier B.V. All rights reserved.
引用
收藏
页码:196 / 205
页数:10
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