A multidimensional performance model for consolidating Balanced Scorecards

A Balanced Scorecard (BSC) presents the quantitative goals selected from multiple perspectives for implementing the organizational strategy and vision. However, in most current BSC frameworks, including those developed for the Information and Communication Technology field, each perspective is handled separately. None of these perspectives is integrated automatically into a consolidated view, and so these frameworks do not tackle, either in relative or in absolute terms, the contribution of each goal to the whole BSC. Here, this issue is highlighted, candidate consolidation techniques are reviewed and the preferred technique, the QEST model, is selected; more specifically, three options are presented for incorporating the QEST model into a BSC framework. (C) 2003 Published by Elsevier Science Ltd.