User Measures of Quality of Experience: Why Being Objective and Quantitative Is Important

被引：176

作者：

Brooks, Peter

Hestnes, Bjorn

机构：

来源：

IEEE NETWORK | 2010年 / 24卷 / 02期

关键词：

D O I：

10.1109/MNET.2010.5430138

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

This article develops the concept of quality of user experience by focusing on requirements for its measurement and communication for use in industry. Whereas more typical work involves either modeling media quality based on technical measures or user subjective assessment of media quality, it is argued that QoE measurement should include objective measures of the process and outcomes of usage. Also, subjective measures should be collected as quantitative data rather than qualitative data as is currently common, because quantitative data enables combined analyses of objective and subjective measures for deriving global QoE ratings. Global ratings are important for optimizing the communicability of results to target audiences. Examples of measures and scales are provided. A structured approach to defining and measuring QoE in relation to QoS is explained and illustrated.

引用

页码：8 / 13

页数：6