Factors affecting response rates of the web survey: A systematic review

被引：859

作者：

Fan, Weimiao ^{[1
]}

Yan, Zheng ^{[1
]}

机构：

[1] SUNY Albany, Dept Educ & Counseling Psychol, Sch Educ, Albany, NY 12222 USA

来源：

COMPUTERS IN HUMAN BEHAVIOR | 2010年 / 26卷 / 02期

关键词：

Web survey; Response rate; Survey design; Survey delivery; Survey completion; Survey return; ACCESS PANEL SURVEYS; E-MAIL; SURVEY DESIGN; INCENTIVES; PARTICIPATION; METAANALYSIS; NONRESPONSE; BEHAVIOR; IMPACT; ONLINE;

D O I：

10.1016/j.chb.2009.10.015

中图分类号：

B84 [心理学];

学科分类号：

010107 [宗教学];

摘要：

The lower response rate in web surveys has been a major concern for survey researchers. The literature has sought to identify a wide variety of factors that affect response rates in web surveys. In this article, we developed a conceptual model of the web survey process and use the model to systematically review a wide variety of factors influencing the response rate in the stage of survey development, survey delivery, survey completion, and survey return. Practical suggestion and future research directions on how to increase the response rate are discussed. (C) 2009 Elsevier Ltd. All rights reserved.

引用

页码：132 / 139

页数：8

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