British Library document supply - a fork in the road

被引：7

作者：

Appleyard, Andy ^{[1
]}

机构：

[1] British Lib, Document Supply & Customer Serv, Boston Spa, England

来源：

INTERLENDING & DOCUMENT SUPPLY | 2010年 / 38卷 / 01期

关键词：

Document delivery; National libraries; Continuous improvement; United Kingdom;

D O I：

10.1108/02641611011025307

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Purpose - This paper seeks to provide an overview of recent developments within the British Library's document supply service and offer an insight into future plans. Design/methodology/approach - The paper takes the form of a general review. Findings The British Library Document Supply Centre (BLDSC) has made tremendous gains in optimising the service in its current guise. As with similar organisations, challenges are presenting themselves that require a completely new look at the way the business model is designed. Although the long-term plan is not completely formed, this paper aims to give an insight into current thinking. Originality/value - The paper spells out the improvement strategy that the BL has adopted for document supply in the light of the worldwide decline.

引用

页码：12 / 16

页数：5