Supply-chain synchronization: Lessons from Hyundai Motor Company

被引:39
作者
Hahn, CK [1 ]
Duplaga, EA [1 ]
Hartley, JL [1 ]
机构
[1] Bowling Green State Univ, Coll Business Adm, Dept Management, Bowling Green, OH 43403 USA
关键词
production/scheduling; applications production/scheduling; planning;
D O I
10.1287/inte.30.4.32.11642
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
One of the challenges of supply-chain management is developing ways to effectively integrate activities across organizations on the supply chain. Hyundai Motor Company developed mechanisms to coordinate production planning and scheduling activities among supply-chain members. Hyunclai Motor's production-and-sales-control (P/SC) department uses regularly scheduled cross-functional meetings and scheduling policies to coordinate supply-chain activities. When implementing this process, the P/SC department overcame structural, environmental, and behavioral problems. Although Hyundai management concedes that the process is not perfect, communication among supply-chain members has improved, and the P/SC group has successfully promoted mutual understanding and respect among functional areas. The primary benefit, ultimately, is improved customer satisfaction through better integration of functional activities.
引用
收藏
页码:32 / 45
页数:14
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