Fuzzy set based models and methods of multicriteria group decision making

In the paper, the term consensus scheme is utilized to denote a dynamic and iterative process where the experts involved discuss a multicriteria decision problem. This discussion process is conducted by a human or artificial moderator, with the purpose of minimizing the discrepancy between the individual opinions. During the process of decision making, each expert involved must provide preference information. The information format and the circumstances where it must be given play a critical role in the decision process. This paper analyses a generic consensus scheme, which considers many different preference input formats, several possible interventions of the moderator, as well as admitting several stop conditions for interrupting the discussion process. In addition, a new consensus scheme is proposed with the intention of eliminating some difficulties met when the traditional consensus schemes are utilized in real applications. It preserves the experts' integrity through the intervention of an external person, to supervise and mediate the conflicting situations. The human moderator is supposed to interfere in the discussion process by adjusting some parameters of the mathematical model or by inviting an expert to update his opinion. The usefulness of this consensus scheme is demonstrated by its use to solve a multicriteria group decision problem, generated applying the Balanced Scorecard methodology for enterprise strategy planning. In the illustrating problem, the experts are allowed to give their preferences in different input formats. But the information provided is made uniform on the basis of fuzzy preference relations through the use of adequate transformation functions, before being analyzed. The advantage of using fuzzy set theory for solving multiperson multicriteria decision problems lies in the fact that it can provide the flexibility needed to adequately deal with the uncertain factors intrinsic to such problems. (C) 2008 Elsevier Ltd. All rights reserved.