At a crossroads: case study analysis of the organizational challenges within the transformation path to an IPS2

被引：5

作者：

Elfving, Sofi W. ^{[2
]}

Washington, Nina ^{[2
]}

Lienert, Antje ^{[1
]}

Maenz, Ksenia ^{[1
]}

Wilkens, Uta ^{[1
]}

机构：

[1] Ruhr Univ Bochum, Inst Work Sci, Univ Str 150, D-44780 Bochum, Germany

[2] Ericsson AB, Ericsson Global Serv Res, SE-16480 Stockholm, Sweden

来源：

PRODUCT SERVICES SYSTEMS AND VALUE CREATION: PROCEEDINGS OF THE 6TH CIRP CONFERENCE ON INDUSTRIAL PRODUCT-SERVICE SYSTEMS | 2014年 / 16卷

关键词：

PSS design and planning strategies; PSS strategies; Industrial Case Study; PSS development process; Human Factors in PSS; PERFORMANCE; SERVICES; STRATEGIES; TRANSITION; PRODUCTS; GOALS;

D O I：

10.1016/j.procir.2014.01.031

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

Many ICT companies are transforming, going from a product focus towards more service focused business approaches. This transformation process has been on-going for a couple of decades now and places high demands, not only on the technological development and business models but also on the companies ability to mature and transform the organizational setup, leadership capabilities, and the need for different types of competencies. This paper analyzes the servitization process within the ICT industry by presenting a case study that addresses the organizational challenges and gives tentative answers on how to cope with them. (C) 2014 Elsevier B.V.

引用

页码：326 / 331

页数：6

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