Implementation of ISO 9000 in a textile mill

ISO 9000 quality systems have been developed to provide necessary conceptual and structural input for fulfilling customer needs by ensuring consistent and desired product quality It is necessary to have an implementation plan, the success of which depends on top management involvement from the beginning. Consultants can also play a major role in this implementation programme. Effectiveness of a system can be judged by higher customer satisfaction through increased employee involvement and product quality improvement. This case study deals with formation of road map, implementation details, road blocks and tactical steps to remove the road blocks, ill implementing ISO 9001 within 12 months and achieving better quality product in a textile mill.