Info-sante CLSC: An efficient service

被引：1

作者：

Hagan, L ^{[1
]}

Garon, G ^{[1
]}

机构：

[1] Univ Laval, Fac Sci Infirmieres, Quebec City, PQ G1K 7P4, Canada

来源：

CANADIAN JOURNAL OF PUBLIC HEALTH-REVUE CANADIENNE DE SANTE PUBLIQUE | 1998年 / 89卷 / 02期

关键词：

D O I：

10.1007/BF03404404

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

Satisfaction, self-care and cost saving resulting from the use of CLSC's Info-Sante service of the Quebec region have been evaluated in the period 48-72 hours after the user's call to service. Data have been collected by a telephone survey on a random sample of 394 users. Results show a very high rate of satisfaction with the majority of the 14 selected indicators. The waiting time until connection with a nurse was the main source of dissatisfaction. Approximately 91% of callers did not have to call back the service for the same problem. The majority of users (83%) carried out the actions recommended by the nurse, and 89% felt they would be able to handle the problem if it recurred. If Info-Sante did not exist, 76% of service users declared that they would have visited a doctor to solve their problem. If they had done so, it would have cost an estimated nearly two million dollars to the Quebec Government.

引用

页码：125 / 128

页数：4