Customer lifetime value models for decision support

被引：53

作者：

Rosset, S

Neumann, E

Eick, U

Vatnik, N

机构：

[1] Amdocs Ltd, IL-43000 Raanana, Israel

[2] Stanford Univ, Dept Stat, Stanford, CA 94305 USA

来源：

DATA MINING AND KNOWLEDGE DISCOVERY | 2003年 / 7卷 / 03期

关键词：

lifetime value; length of service; churn modeling; retention;

D O I：

10.1023/A:1024036305874

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

We present and discuss the important business problem of estimating the effect of marketing activities on the Lifetime Value of a customer in the Telecommunications industry. We discuss the components of this problem, in particular customer value and length of service ( or tenure) modeling, and present a novel segment-based approach, motivated by the segment-level view marketing analysts usually employ. We describe in detail how we build on this approach to estimate the effects of retention campaigns on Lifetime Value, and also discuss its application in other situations. Our solution has been successfully implemented by the Business Insight (BI) Professional Services.

引用

页码：321 / 339

页数：19

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