Patients' satisfaction and quality of life in coronary artery disease

被引:27
作者
Mohsen Asadi-Lari
Chris Packham
David Gray
机构
[1] Division of Cardiovascular Medicine, University Hospital
[2] Div. of Epidemiology/Public Health, University of Nottingham, Nottingham
关键词
Coronary artery diseases; Health-related quality of life; Patients' satisfaction;
D O I
10.1186/1477-7525-1-57
中图分类号
学科分类号
摘要
Objectives: To assess satisfaction of survivors of coronary artery diseases (CAD) with healthcare services and to determine whether specific components of standard health-related quality of life (HRQL) assessment tools might identify areas of satisfaction and dissatisfaction. Method: A specific tool developed to provide a comprehensive assessment of healthcare needs was administered concomitantly with generic and specific HRQL instruments, on 242 patients with CAD, admitted to an acute coronary unit during a single year. Results: 92.5% of patients confirmed their trust in and satisfaction with the care given by their General Practitioner; even so, one third experienced difficulty getting an appointment and a quarter wanted more time for each consultation or prompt referral to a specialist when needed. Around a third expressed dissatisfaction with advice from the practice nurse or hospital consultant. Overall 54% were highly satisfied with services, 33% moderately satisfied and 13% dissatisfied. Cronbach's alpha was 0.87; the corrected total-item correlation ranged between 0.55-0.75, with trivial 'floor' score and low 'ceiling' effect. Several domains in all three HRQL tools correlated with items relating to satisfaction. The Seattle Angina Questionnaire Treatment Score correlated significantly with all satisfaction items and with the global satisfaction score. Conclusion: Cardiac patients' demanded better services and advice from, and more time with, health professionals and easier surgery access. The satisfaction tool showed acceptable psychometric properties. In this patient group, disease-specific HRQL tools seem more appropriate than generic tools for surveys of patient satisfaction. © 2003 Asadi-Lari et al; licensee BioMed Central Ltd.
引用
收藏
页数:7
相关论文
共 30 条
  • [1] Patient and public involvement in the new NHS, (1999)
  • [2] Ware Jr. J.E., Davies-Avery A., Stewart A.L., The measurement and meaning of patient satisfaction, Health Med. Care Serv. Rev., 1, pp. 3-15, (1978)
  • [3] Aharony L., Strasser S., Patient satisfaction: What we know about and what we still need to explore, Med. Care Rev., 50, pp. 49-79, (1993)
  • [4] Von Essen L., Larsson G., Oberg K., Sjoden P.O., Satisfaction with care': Associations with health-related quality of life and psychosocial function among Swedish patients with endocrine gastrointestinal tumours, Eur. J. Cancer Care (Engl.), 11, pp. 91-99, (2002)
  • [5] Fitzpatrick R., Scope and measurement of patient satisfaction, Measurement of Patients' Satisfaction With Their Care, pp. 1-17, (1993)
  • [6] Guldvog B., Can patient satisfaction improve health among patients with angina pectoris?, Int. J. Qual. Health Care, 11, pp. 233-240, (1999)
  • [7] Donabedian A., The quality of care. How can it be assessed?, JAMA, 260, pp. 1743-1748, (1988)
  • [8] Oldridge N., Gottlieb M., Guyatt G., Jones N., Streiner D., Feeny D., Predictors of health-related quality of life with cardiac rehabilitation after acute myocardial infarction, J. Cardiopulm. Rehabil., 18, pp. 95-103, (1998)
  • [9] Thompson D.R., Meadows K.A., Lewin R.J., Measuring quality of life in patients with coronary heart disease, Eur. Heart J., 19, pp. 693-695, (1998)
  • [10] Gray D., Hampton J.R., Twenty years' experience of myocardial infarction: The value of a heart attack register, Br. J. Clin. Pract., 47, pp. 292-295, (1993)