Satisfaction is not all - Patients' perceptions of outcome of general practice consultations, a qualitative study

被引：28

作者：

Andén A. ^{[1
,2
]}

Andersson S.-O. ^{[2
]}

Rudebeck C.-E. ^{[3
]}

机构：

[1] Bergnäsets Vårdcentral, Box 80074

[2] Department of Public Health and Clinical Medicine, Family Medicine, University of Umeå, SE-90185, Umeå

[3] Kalmar County Council, Vårdcentralen Esplanaden

来源：

BMC Family Practice | / 6卷 / 1期

关键词：

Herpes Zoster; Group Interview; Focus Group Interview; Description Category; Acute Herpes Zoster;

D O I：

10.1186/1471-2296-6-43

中图分类号：

学科分类号：

摘要：

Background: Evaluation of outcome in general practice can be seen from different viewpoints. In this study we focus on the concepts patients use to describe the outcome of a consultation with a GP. Method: Patients were interviewed within a week after a consultation with a GP. The interviews were made with 20 patients in 5 focus groups and 8 individually. They were analysed with a phenomenographic research approach. Results: From the patient's perspective, the outcome of a consultation is about cure or symptom relief, understanding, confirmation, reassurance, change in self-perception and satisfaction. Conclusion: General practice consultations are often more important for patients than generally supposed. Understanding is the most basic concept. © 2005 Andén et al; licensee BioMed Central Ltd.

引用

共 31 条

[1]

Donabedian A., Evaluating the quality of medical care, Milbank Mem Fund Q, 44, SUPPL., pp. 166-206, (1966)

[2]

Clarke P.M., Gray A.M., Briggs A., Farmer A.J., Fenn P., Stevens R.J., Matthews D.R., Stratton I.M., Holman R.R., A model to estimate the lifetime health outcomes of patients with type 2 diabetes: The United Kingdom Prospective Diabetes Study (UKPDS) Outcomes Model (UKPDS no. 68), Diabetologia, 47, pp. 1747-1759, (2004)

[3]

Tyring S., Barbarash R.A., Nahlik J.E., Cunningham A., Marley J., Heng M., Jones T., Rea T., Boon R., Saltzman R., Famciclovir for the treatment of acute herpes zoster: Effects on acute disease and postherpetic neuralgia. A randomized, double-blind, placebo-controlled trial, Ann Intern Med, 123, pp. 89-96, (1995)

[4]

McWhinney I.R., A Textbook of Family Medicine. Second Edition, (1997)

[5]

Pendleton D., The Consultation An Approach to Learning and Teaching, 6, (1984)

[6]

Balint M., Läkaren Patienten Och Sjukdomen [The Doctor, His Patient and the Illness], (1964)

[7]

Byrne, Long, Doctors Talking to Patients, (1976)

[8]

Stewart M., Patient-centered medicine, Patient-centered Care, (2003)

[9]

Kinnersley P., Stott N., Peters T.J., Harvey I., The patient-centredness of consultations and outcome in primary care, Br J Gen Pract, 49, pp. 711-716, (1999)

[10]

Hall J.A., Dornan M.C., Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels, Soc Sci Med, 27, pp. 637-644, (1988)

← 1 2 3 4 →