An assessment of cause and effect decision-making model for firm environmental knowledge management capacities in uncertainty

Environmental practices in knowledge management capability (EKMC) is a complex and uncertainty concept that is difficult to determine based on a firm’s real situation because measuring EKMC requires a set of qualitative and quantitative measurement. The objective of this study is to develop a cause and effect model in uncertainty using the fuzzy set theory and Decision Making Trial and Evaluation Laboratory (DEMATEL) method. A framework for evaluating EKMC is proposed. An approach of fuzzy linguistic is proposed to evaluate the firm EKMC. The evaluation results of EKMC obtained through the proposed approach are objective and unbiased due to two reasons. Firstly, the results are generated by a group of experts in the presence of motile attributes. Secondly, the fuzzy linguistic approach has more advantage to reduce distortion and losing of information. Through evaluating the result of EKMC, managers could judge the necessity to improve the EKMC and determine which criteria are the needed directions to improve. The managerial implication and conclusions are discussed.