Closing the Feedback Loop: Ensuring Effective Action from Student Feedback

Feedback from students can informimprovement in higher education institutionsand be part of the students' role in universitymanagement. To be effective it is important to`close the loop': from student views, throughidentifying issues and delegatingresponsibility for action, to informingstudents of the action resulting from theirexpressed views. The focus of this paper is theStudent Satisfaction Approach, aninstitution-wide survey used internationally.The paper explores the different waysuniversities feed back information to studentsfollowing institution-wide surveys, includingthe different presentation styles and the typesof issues that are presented to students,drawing on international examples.