From the User Interface to the Consumer Interface

被引:13
作者
Cole M. [1 ]
O'Keefe R.M. [1 ]
Siala H. [1 ]
机构
[1] Dept. of Info. System and Computing, Brunel University, Uxbridge, Middlesex
关键词
Consumer behavior; Culturability; Human computer interaction;
D O I
10.1023/A:1010009923913
中图分类号
学科分类号
摘要
Business success requires that advances in technology be designed and applied within a human context. Too often technological advance has occurred without reference to human behavior. While research appreciates that electronic consumers are computer users, and vice-versa, few understand exactly how this is transforming consumer behavior. In other words, technological imagination has surpassed our knowledge of media-based consumer behavior. This paper seeks to re-dress the balance of understanding. By (i) integrating themes in human-computer interaction (HCI) with consumer behavior models and (ii) placing the results within a framework of relevant research issues, we present the conceptual foundations for a consumer interface.
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页码:349 / 361
页数:12
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