Workflow systems: occasions for success and failure

被引：23

作者：

Grinter R.E. ^{[1
]}

机构：

[1] Bell Labs., Lucent Technologies, Naperville, IL 60566, 263 Shuman Blvd

来源：

Computer Supported Cooperative Work: CSCW: An International Journal | 2000年 / 9卷 / 02期

关键词：

configuration management (CM); empirical studies; software development; workflow systems;

D O I：

10.1023/A:1008719814496

中图分类号：

学科分类号：

摘要：

Workflow technologies have created considerable discussion within the computer supported cooperative work community. Although a number of theoretical and empirical warnings about the difficulties of workflow systems have appeared, the technologies continue to be built and sold. This paper examines the use of one workflow-like system and outlines three cases when the technology supported the work of its users. Comparing these successful occasions with some reports of difficulties, this paper draws conclusions about the circumstances that led to tool usage.

引用

页码：189 / 214

页数：25

共 41 条

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