CONSUMER REACTIONS TO PRODUCT FAILURE - AN ATTRIBUTIONAL APPROACH

被引：773

作者：

FOLKES, VS

机构：

来源：

关键词：

D O I：

10.1086/208978

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：398 / 409

页数：12

共 20 条

[1]

BETTMAN JR, 1979, INFORMATION PROCESSI

[2] CHILDRENS REACTIONS TO APOLOGIES [J].

DARBY, BW ;

SCHLENKER, BR .

[3]

Day R., 1977, CONSUMER IND BUYING

[4]

Day R. L., 1978, ADV CONSUM RES, V5, P263

[5]

DAY RL, 1979, ADV CONSUM RES, V6, P438

[6]

DIENER B, 1977, CONCEPTUALIZATION ME

[7]

FINN JD, 1978, MULTIVARIATE ANAL ED

[8] COMMUNICATING THE REASONS FOR SOCIAL REJECTION [J].

FOLKES, VS .

[9]

Krishnan S., 1979, ADV CONSUMER RES VOL, P445

[10]

Landon E. L., 1977, CONSUMER SATISFACTIO