The Effects of Job Demands, Job Resources and Intrinsic Motivation on Emotional Exhaustion and Turnover Intentions: A Study in the Turkish Hotel Industry

被引：78

作者：

Babakus, Emin ^{[1
]}

Yavas, Ugur ^{[2
,3
]}

Karatepe, Osman M. ^{[4
]}

机构：

[1] Univ Memphis, Fogelman Coll Business & Econ, Dept Mkt & Supply Chain Management, Mkt, Memphis, TN 38152 USA

[2] East Tennessee State Univ, Coll Business & Technol, Dept Management & Mkt, Mkt, Johnson City, TN 37614 USA

[3] East Tennessee State Univ, Coll Business & Technol, Dept Management & Mkt, Johnson City, TN 37614 USA

[4] Eastern Mediterranean Univ, Sch Tourism & Hospitality Management, Mkt, Gazimagusa, Cyprus

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY AND TOURISM ADMINISTRATION | 2008年 / 9卷 / 04期

关键词：

Job demands; job resources; intrinsic motivation; emotional exhaustion; turnover intentions; hotel employees; Turkey;

D O I：

10.1080/15256480802427339

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study develops and tests a model which investigates the simultaneous effects of job demands, job resources, and a personal resource (intrinsic motivation) on emotional exhaustion and turnover intentions. Frontline hotel employees in Ankara, Turkey serve as the study setting. Among others, results show that job demands (role conflict and role ambiguity) trigger frontline employees' emotional exhaustion and turnover intentions. Job resources (supervisory support, training, empowerment, and rewards) and intrinsic motivation reduce emotional exhaustion. Implications of the findings are discussed and directions for future research are offered.

引用

页码：384 / 404

页数：21

共 66 条

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