Process management for library multimedia development service

Purpose - The purpose of this paper is to highlights the complex issue of developing management processes for learner centered library media production service. The work provides a practical and theoretical perspective on management tools and systems for this emerging library service. Design/methodology/approach - The research was drawn from a body of peer reviewed literature covering theoretical and practical library and business management practices. The author tempered this knowledge with first-hand development and implementation experience of formal process management tools for a student-centered library multimedia production center. Findings - The research offers a new theoretical perspective for viewing the emerging media rich, collaborative nature of library work. In addition, a diagramming strategy based on Human Interaction Theory is described. The tool can be used to foster the development of management processes in multimedia development centers and other library service units. Originality/value - This paper discusses the multimedia production service, an emerging user service stemming from the idea of the library as collaborative workspace. Library information commons models have often combined technology and space.