WHAT ATTRIBUTES DETERMINE QUALITY AND SATISFACTION WITH HEALTH-CARE-DELIVERY

被引：200

作者：

BOWERS, MR ^{[1
]}

SWAN, JE ^{[1
]}

KOEHLER, WF ^{[1
]}

机构：

[1] JACKSONVILLE STATE UNIV, COLL BUSINESS ADM, JACKSONVILLE, AL 36265 USA

来源：

HEALTH CARE MANAGEMENT REVIEW | 1994年 / 19卷 / 04期

关键词：

HEALTH CARE MARKETING; PATIENT SATISFACTION; SERVICE QUALITY;

D O I：

10.1097/00004010-199401940-00006

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction Managerial implications for diagnosing quality concerns of patients ave discussed.

引用

页码：49 / 55

页数：7

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