PERFORMANCE INDICATORS - 20 EARLY LESSONS FROM MANAGERIAL USE

被引：27

作者：

LIKIERMAN, A

机构：

来源：

PUBLIC MONEY & MANAGEMENT | 1993年 / 13卷 / 04期

关键词：

D O I：

10.1080/09540969309387784

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

Performance indicators are a valuable managerial tool if properly used; if not, managerial time and cash resources could be wasted, and, more seriously, managerial action could be distorted. This article provides 20 valuable lessons in the use of performance indicators. They are the result of a three-year research project involving discussions and written feedback from 500 middle- and senior-grade public service managers using performance indicators.

引用

页码：15 / 22

页数：8