PATIENT SATISFACTION WITH HEALTH-CARE - INTENTIONS AND CHANGE IN PLAN

Satisfaction with health care was assessed using three measures, including one with general referents, one with personal referents, and one referring to the last physician visit. These measures were used to predict an outcome measure that included four groups: those who intended to change health care and did, those who intended to change and did not, those who did not intend to change and did, and those who did not intend to change and did not. The measure with personal referents was the best predictor of intention to change/change, while the measure with general referents did not enter the prediction equation. None of the measures was a very good predictor of those who did not carry out their intentions with respect to change of health care plan. © 1991.