A FRAMEWORK FOR EXPERT-SYSTEM IMPLEMENTATION

An important key to the acceptance and use of expert systems in organizations lies in effective implementation. This paper presents a framework that can be used to assess the relative importance of different factors to expert system implementation success. Since not all expert systems are alike, a typology is first presented that can be used to categorize expert systems into one of four types according to primary attributes. The literature is then used to identify a set of key factors and activities previously found to influence implementation success. Each factor is then discussed in relation to the four types of expert systems. Finally, this discussion is used to develop a framework identifying the relative importance of different implementation factors for each expert system category.