ACCOUNTING AND BILLING SOFTWARE AND USER REACTIONS - AN INTERACTIVE DIAGNOSTIC AUDIT TRAIL

被引：10

作者：

RUSHINEK, A

RUSHINEK, SF

机构：

[1] UNIV MIAMI,DEPT ACCOUNTING,CORAL GABLES,FL 33124

[2] UNIV MIAMI,DEPT MANAGEMENT SCI & COMP INFORMAT,CORAL GABLES,FL 33124

来源：

INFORMATION & MANAGEMENT | 1985年 / 9卷 / 01期

关键词：

COMPUTER SOFTWARE - Software Engineering - COMPUTER SYSTEMS; DIGITAL - Interactive Operation;

D O I：

10.1016/0378-7206(85)90023-0

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The selection of an accounting and billing software (ABS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of ABS (predictor) variables on overall satisfaction. It confirms our hypotheses that ease of operation, computer reliability, and ease of programming are the major determinants of overall computer user satisfaction. These factors were used in the design of an ABS diagnostic system based on audit trails (DSAT).

引用

页码：9 / 20

页数：12