A systems approach to program evaluation model for quality in higher education

Purpose - To propose an evaluation model for the quality implementations in higher education through an analysis of quality systems and program evaluation using a systems approach. Design/methodology/approach - Theoretical background, research and practice of the quality systems in higher education and program evaluation are analysed in conjunction with the concepts of systems approach. The analysis leads to a systems approach-based program-evaluation model for quality implementation in higher education. Findings - The three concepts, quality systems in higher education, program evaluation and systems approach, are found to be consistent and compatible with one another with regard to the goals and organizational structure of the higher education institutions. The proposed evaluation model provides a new perspective for higher education management for the effective and efficient implementation of the quality systems and program improvement. Research limitations/implications - The implementation of the model in a real university setting is necessary for the clarification of the processes. Practical implications - The study provides a constructive analysis of higher-education-related concepts, and a new dimension of quality systems and program evaluation is developed in the model. The approach comprises three subsystems; "social system", "technical systems", and "managerial system". The evaluation of quality in higher education requires inquiry of the components of the systems. Originality/value - This paper proposes an innovative evaluation model integrating the systems approach into quality tools. The model is claimed to be the first in integrating the three approaches.