THE SERVICE ORGANIZATION - HUMAN-RESOURCES MANAGEMENT IS CRUCIAL

被引：338

作者：

SCHNEIDER, B

BOWEN, DE

机构：

[1] ARIZONA STATE UNIV,TEMPE,AZ 85287

[2] UNIV SO CALIF,SCH BUSINESS ADM,LOS ANGELES,CA 90089

来源：

关键词：

D O I：

10.1016/0090-2616(93)90032-V

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

[No abstract available]

引用

页码：39 / 52

页数：14

共 10 条

[1] BERRY LL, 1990, SLOAN MANAGEMENT SUM, P29
[2] BOWEN DE, 1992, SLOAN MANAGEMENT SPR, P31
[3] LAWLER E, 1991, ULTIMATE ADV
[4] PARKINGTON J, 1980, ADM SERVICE Q, V25, P252
[5] SCHLESINGER L, 1992, ADV SERVICES MARKETI
[6] A PASSION FOR SERVICE - USING CONTENT-ANALYSIS TO EXPLICATE SERVICE CLIMATE THEMES
SCHNEIDER, B
WHEELER, JK
COX, JF
[J]. JOURNAL OF APPLIED PSYCHOLOGY, 1992, 77 (05) : 705 - 716
[7] EMPLOYEE AND CUSTOMER PERCEPTIONS OF SERVICE IN BANKS - REPLICATION AND EXTENSION
SCHNEIDER, B
BOWEN, DE
[J]. JOURNAL OF APPLIED PSYCHOLOGY, 1985, 70 (03) : 423 - 433
[8] SCHNEIDER B, HUMAN RESOURCE
[9] SCHNEIDER B, 1980, ORG DYNAMICS AUT, P52
[10] 1991, HUMAN RESOURCE PLANN, V14