INTERVIEWER DECISION-PROCESSES AND EFFECTIVENESS - AN EXPERIMENTAL POLICY-CAPTURING INVESTIGATION

Using a policy-capturing approach, 29 corporate interviewers evaluated 64 hypothetical candidates for a position in a financial services organization. Six selection criteria were manipulated in a balanced factorial design. Interviewers evaluated candidates' qualifications and made hiring recommendations. The results revealed substantial individual differences in interviewers' decision strategies, as well as their insight into their own decision processes. Data on the effectiveness of the 29 interviewers were collected from 427 hiring managers and the decision processes of effective and ineffective interviewers were compared. The findings indicated that the decision strategies used by effective interviewers were quite similar to one another and relied heavily on two selection criteria. Also, effective interviewers were more likely than ineffective interviewers to use selection criteria in a manner that mirrored their self-reports of the importance of these criteria. Effective interviewers were more aware of their decision processes than ineffective interviewers.