POSTPURCHASE CONSUMER EVALUATIONS, COMPLAINT ACTIONS AND REPURCHASE BEHAVIOR

被引：15

作者：

FRANCKEN, DA

机构：

来源：

关键词：

D O I：

10.1016/0167-4870(83)90031-4

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：273 / 290

页数：18

共 18 条

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[2] BEARDEN WO, 1980, REFINING CONCEPTS ME
[3] CONSTRUCTIVE PROCESSES IN CONSUMER CHOICE
BETTMAN, JR
ZINS, MA
[J]. JOURNAL OF CONSUMER RESEARCH, 1977, 4 (02) : 75 - 85
[4] Day R., 1977, CONSUMER IND BUYING
[5] Day Ralph L, 1977, CONCEPTUALIZATION ME
[6] Engel J., 1982, CONSUMER BEHAV, V4th
[7] FISK RP, 1981, POSTCHOICE EVALUATIO
[8] GILLY MC, 1979, NEW DIMENSIONS CONSU
[9] HOWARD JA, 1969, THEORY BUYER BEHAVIO
[10] HOWARD JA, 1977, SERIES MARKETING