Second national accessibility survey: librarians, patrons, and disabilities

Purpose - This study aims to determine the state of library services to people with disabilities in the USA since the last study conducted in 2008. Social capital theory provides a lens to reconceptualize equal access in a global context, and to offer insights on the effects of new information technologies for re-envisioning universal access. Strategic alliances with education and human-computer interaction researchers are proposed. Design/methodology/approach - Librarians serving the National Library Service for the Blind and Physically Handicapped (NLS/BPH) were surveyed. Questions addressed clientele, services, technologies, career opportunities, leadership, library and information science (LIS) education and librarian demographics. Findings - Human resources, leadership, outreach and out-of-the-box solutions applying mainstream technologies are identified as major challenges to the future of information access for disabled persons through the NLS/BPH system. Research limitations/implications - The survey was limited to librarians serving the NLS/BPH. A similar survey distributed in other nations could expand the possibilities of future research and collaboration. Practical implications - Information from this survey can aid information professionals planning delivery of information services to disabled patrons. Suggestions for shifting from special access to universal access philosophy ensure access for all. Results can also help LIS educators prepare graduates to serve an aging population that will challenge standard methods of information access and services. Originality/value - This study provides the current perspective of services to persons with disabilities compared to findings by the researchers in 2008. Since the first survey in 2008, the service has been updated through a national effort of digitization. This study is the first comparative study of the NLS.