RESOURCE ACTIVITY MAPPING - THE VALUE CHAIN IN-SERVICE OPERATIONS STRATEGY

被引：19

作者：

ARMISTEAD, CG

CLARK, G

机构：

[1] Cranfield School of Management, Cranfield

来源：

SERVICE INDUSTRIES JOURNAL | 1993年 / 13卷 / 04期

关键词：

D O I：

10.1080/02642069300000070

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This article explores the use of the value chain concept suggested by Porter as a tool in establishing service operations strategy. The original model has been adapted to emphasise the operational context to produce a framework for considering service delivery to meet strategic objectives. The use of the revised model for examining resource allocation using a resource activity mapping technique within a workshop environment is described.

引用

页码：221 / 239

页数：19

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[2]

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[6]

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