INTERNAL MARKETING AND QUALITY ASSURANCE THROUGH PATIENT FEEDBACK

被引:12
作者
KRESS, GC
SILVERSIN, JB
机构
关键词
D O I
10.14219/jada.archive.1985.0296
中图分类号
R78 [口腔科学];
学科分类号
1003 ;
摘要
引用
收藏
页码:29 / 34
页数:6
相关论文
共 11 条
[2]  
Davies AR, 1982, DEV DENTAL SATISFACT
[3]   GROUP PROCESS MODEL FOR PROBLEM IDENTIFICATION AND PROGRAM PLANNING [J].
DELBECQ, AL ;
VANDEVEN, AH .
JOURNAL OF APPLIED BEHAVIORAL SCIENCE, 1971, 7 (04) :466-&
[4]   2 DIMENSIONS IN SATISFACTION WITH DENTAL-CARE [J].
HENGST, A ;
ROGHMANN, K .
MEDICAL CARE, 1978, 16 (03) :202-213
[5]  
LINDAHL RL, COMP 2 QUALITY REV S
[6]  
MURRAY BP, 1981, ANN M IADR CHICAGO
[7]   PUBLIC IMAGE OF DENTISTS AND DENTAL VISITS IN FINLAND [J].
MURTOMAA, H ;
MASALIN, K .
COMMUNITY DENTISTRY AND ORAL EPIDEMIOLOGY, 1982, 10 (03) :133-136
[8]  
Silversin J, 1983, J Mass Dent Soc, V32, P17
[9]  
1983, DENTAL MARKETING PLA
[10]  
1982, JADA, V104, P608