TEST-RETEST RELIABILITY OF THE END-USER COMPUTING SATISFACTION INSTRUMENT

被引：69

作者：

TORKZADEH, G ^{[1
]}

DOLL, WJ ^{[1
]}

机构：

[1] UNIV TOLEDO,DEPT MANAGEMENT,TOLEDO,OH 43606

来源：

DECISION SCIENCES | 1991年 / 22卷 / 01期

关键词：

MANAGEMENT INFORMATION SYSTEMS AND SCALING METHODS;

D O I：

10.1111/j.1540-5915.1991.tb01259.x

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The development of reliable and valid measures of user‐information satisfaction is becoming increasingly important to both practitioners and researchers. Measures of reliability include internal consistency and stability. Recent research has raised concerns about the stability of user information satisfaction measures. Using the test‐retest correlation method, this article assesses short‐ and long‐range stability of a 12‐item scale for measuring end‐user computing satisfaction. It examines the stability of individual items and subscales as well as the 12‐item instrument. The results suggest that the instrument is internally consistent and stable. Copyright © 1991, Wiley Blackwell. All rights reserved

引用

页码：26 / 37

页数：12

共 20 条

[1] DEVELOPMENT OF A TOOL FOR MEASURING AND ANALYZING COMPUTER USER SATISFACTION [J].