TELEPHONE USAGE IN THE HEARING-IMPAIRED POPULATION

The purpose of this project was to determine if the hearing-impaired population reports satisfaction with their ability to converse over the telephone in both aided and unaided situations. For this study, we surveyed 104 hearing-impaired persons using a 43 item questionnaire that investigates problems that hearing-impaired people encounter when using the telephone. The questionnaire also probes the solutions that hearing-impaired people use for overcoming these problems. Of the 91 respondents who wear hearing aids, 55% use their aids while operating the telephone. However, 70% of these respondents reported that coupling the hearing aid to the telephone is problematic. Use of a telephone amplifier was reported by 73% of the sampled population. The majority of the subjects, 75%, indicated an interest in improvements in telephone communications for hearing-impaired people.