MAJOR DETERMINANTS OF CONSUMER SATISFACTION WITH PRIMARY-CARE IN DIFFERENT HEALTH SYSTEMS

被引：67

作者：

CALNAN, M

KATSOUYIANNOPOULOS, V

OVCHAROV, VK

PROKHORSKAS, R

RAMIC, H

WILLIAMS, S

机构：

[1] Centre for Health Services Studies, George Allen Wing, The University, Canterbury

来源：

FAMILY PRACTICE | 1994年 / 11卷 / 04期

关键词：

D O I：

10.1093/fampra/11.4.468

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

It is becoming increasingly recognized that patient or 'consumer' views should be taken into account as part of a comprehensive assessment of quality of care. This paper reports a study carried out in four European countries about consumer satisfaction with primary care. The results showed that higer levels of general satisfaction with general practitioner services were found in Canterbury (95%) and loannina (87%) than Belgrade (85%) and Moscow (62%). Further analysis of the data showed that in all four cities the key dimensions of satisfaction with general practitioner care are both the nature in quality of the doctor-patient relationship and the GP's professional skills. The implications of these findings are discussed.

引用

页码：468 / 478

页数：11

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