INTEGRATING PATIENT SATISFACTION WITH A QUALITY IMPROVEMENT PROGRAM

被引:11
作者
DAVIS, SL
ADAMSGREENLY, M
机构
[1] Vassar Brothers Hospital, Poughkeepsie, NY
来源
JOURNAL OF NURSING ADMINISTRATION | 1994年 / 24卷 / 12期
关键词
D O I
10.1097/00005110-199412000-00009
中图分类号
R47 [护理学];
学科分类号
1011 ;
摘要
Meeting and exceeding customers` expectations is the heart of any quality improvement program. The authors describe the development of a survey tool designed to assess patient satisfaction and its role in the hospital's total quality management initiative.
引用
收藏
页码:28 / 31
页数:4
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