共 9 条
[1]
Berwick DM, 1990, CURING HLTH CARE NEW
[2]
BERWICK DM, 1991, REPORT NATIONAL DEMO
[3]
*JOINT COMM ACCR H, 1994, 1994 ACCR MAN HOSP, V1
[4]
LEEBOV W, 1991, HLTH CARE MANAGERS G
[5]
MARTIN WB, 1989, QUALITY CUSTOMER SER
[6]
MELUM MM, 1992, TOTAL QUALITY MANAGE
[7]
PLESK P, 1992, METHODS TOOLS QUALIT
[8]
Vuori H, 1987, QRB Qual Rev Bull, V13, P106
[9]
WARE J, 1987, NOV NAT C QUAL ASS A