TRANSACTION COST-ANALYSIS OF SERVICE ORGANIZATION-CUSTOMER EXCHANGE

[1] ALCHIAN AA, 1972, AM ECON REV, V62, P777

[2] INPUT UNCERTAINTY AND ORGANIZATIONAL COORDINATION IN HOSPITAL EMERGENCY UNITS [J]. ADMINISTRATIVE SCIENCE QUARTERLY, 1982, 27 (03) : 420 - 434

[3] BELL D, 1973, COMING POST IND SOC

[4] Bowen D. E., 1985, SERVICE ENCOUNTER, V127, P148

[5] Campbell J. P., 1977, NEW PERSPECTIVES ORG, P13

[6] CHASE RB, 1978, HARVARD BUS REV, V56, P137

[7] CHASE RB, 1983, MANAGE SCI, V49, P1037

[8] Danet B., 1981, HDB ORG DESIGN, P382

[9] FREE COMPETITION AND OPTIMAL AMOUNT OF FRAUD [J]. JOURNAL OF LAW & ECONOMICS, 1973, 16 (01) : 67 - 88

[10] EIGLIER P, 1977, MARKETING CONSUMER S, P41

[1] ALCHIAN AA, 1972, AM ECON REV, V62, P777

[2] INPUT UNCERTAINTY AND ORGANIZATIONAL COORDINATION IN HOSPITAL EMERGENCY UNITS [J]. ADMINISTRATIVE SCIENCE QUARTERLY, 1982, 27 (03) : 420 - 434

[3] BELL D, 1973, COMING POST IND SOC

[4] Bowen D. E., 1985, SERVICE ENCOUNTER, V127, P148

[5] Campbell J. P., 1977, NEW PERSPECTIVES ORG, P13

[6] CHASE RB, 1978, HARVARD BUS REV, V56, P137

[7] CHASE RB, 1983, MANAGE SCI, V49, P1037

[8] Danet B., 1981, HDB ORG DESIGN, P382

[9] FREE COMPETITION AND OPTIMAL AMOUNT OF FRAUD [J]. JOURNAL OF LAW & ECONOMICS, 1973, 16 (01) : 67 - 88

[10] EIGLIER P, 1977, MARKETING CONSUMER S, P41