共 54 条
[1]
Adams J.S., 1976, HDB IND ORG PSYCHOL
[2]
[Anonymous], SOCIAL THEORY SOCIAL
[3]
[Anonymous], 1948, HUMAN RELATIONS REST
[4]
[Anonymous], 1985, SERVICE AM DOING BUS
[5]
[Anonymous], 1967, DISCOV GROUNDED THEO
[7]
Biddle BJ., 1979, ROLE THEORY EXPECTAT
[8]
MILKMAN AND HIS CUSTOMER - CULTIVATED RELATIONSHIP
[J].
URBAN LIFE AND CULTURE,
1972, 1 (02)
:131-166
[9]
Bowen D. E., 1985, SERVICE ENCOUNTER, V127, P148
[10]
BOWEN DE, 1988, ANN M ACADEMY MANAGE