PERFORMANCE-MEASUREMENT - LESSONS LEARNED FOR DEVELOPMENT MANAGEMENT

There is increasing recognition in the United States that at all levels of government, effective, performance-oriented program management is needed - management that focuses on program quality and on the results achieved using public resources. This article describes a performance measurement system; reviews the uses of such a system in any organization and particularly in development management; describes likely users; and discusses how a performance measurement system could be implemented in international development organizations, generalizing from what the authors and colleagues have learned about performance measurement through literature reviewed, interviews with US federal agency and overseas development officials, and personal experience.