Corporate Electronic Mail - A Communication-Intensive Application of Information Technology

被引：40

作者：

Crawford, A. B., Jr. ^{[1
,2
]}

机构：

[1] Digital Equipment Corp, All Internal Management Informat Proc Telecommun, Maynard, MA 01754 USA

[2] US Army Commun Res & Dev Automated Command & Cont, Wheeling, WV USA

来源：

MIS QUARTERLY | 1982年 / 6卷 / 03期

关键词：

EMS; electronic mail; office automation; office systems; telecommunications;

D O I：

10.2307/248652

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Extending the ARPANET technology of an asynchronous, packet-switched "electronic mailbox," the Corporate Information Systems department introduced a pilot mail service within Digital Equipment Corporation which has now grown into a full-fledged production system with some 6,000 users - and is still growing. The architecture for the Electronic Mail System (EMS) is based on a multinode network of dedicated minicomputers. Technical, administrative and human factors, and cost considerations were recorded throughout the pilot and production period. Lessons learned have highlighted the need for better network engineering, capacity planning, and operational policies/procedures. User surveys were used to capture demographic data and reaffirmed the highly favorable impact on personal productivity and each manager's effectiveness. Recommendations are offered on how to plan for a pilot and to assure a smooth transition to production service.

引用

页码：1 / 13

页数：13