EMPLOYEE AND CUSTOMER PERCEPTIONS OF SERVICE IN BANKS

[1] Adams J.S., 1976, HDB IND ORG PSYCHOL

[2] DESIGNING AN EMPATHIC-QUESTIONNAIRE FOR ORGANIZATIONAL RESEARCH [J]. JOURNAL OF APPLIED PSYCHOLOGY, 1972, 56 (06) : 456 - 460

[3] Aldrich H, 1979, ORG ENV

[4] Bennis W, 1970, AM BUREAUCRACY, P3

[5] Blau P.M., 1974, NATURE ORG

[6] Blau P. M., 2003, FORMAL ORG COMP APPR

[7] SITUATIONISM IN PSYCHOLOGY - ANALYSIS AND A CRITIQUE [J]. PSYCHOLOGICAL REVIEW, 1973, 80 (05) : 307 - 336

[8] Bruner JS, 1958, READINGS SOCIAL PSYC, P85

[9] BUXTON VM, 1977, THESIS U MARYLAND

[10] CAMPBELL DT, 1974, QUALITATIVE KNOWING

[1] Adams J.S., 1976, HDB IND ORG PSYCHOL

[2] DESIGNING AN EMPATHIC-QUESTIONNAIRE FOR ORGANIZATIONAL RESEARCH [J]. JOURNAL OF APPLIED PSYCHOLOGY, 1972, 56 (06) : 456 - 460

[3] Aldrich H, 1979, ORG ENV

[4] Bennis W, 1970, AM BUREAUCRACY, P3

[5] Blau P.M., 1974, NATURE ORG

[6] Blau P. M., 2003, FORMAL ORG COMP APPR

[7] SITUATIONISM IN PSYCHOLOGY - ANALYSIS AND A CRITIQUE [J]. PSYCHOLOGICAL REVIEW, 1973, 80 (05) : 307 - 336

[8] Bruner JS, 1958, READINGS SOCIAL PSYC, P85

[9] BUXTON VM, 1977, THESIS U MARYLAND

[10] CAMPBELL DT, 1974, QUALITATIVE KNOWING