DISTINGUISHING CONTROL FORM LEARNING IN TOTAL QUALITY MANAGEMENT - A CONTINGENCY PERSPECTIVE

被引:490
作者
SITKIN, SB
SUTCLIFFE, KM
SCHROEDER, RG
机构
[1] UNIV MINNESOTA, CARLSON SCH MANAGEMENT, MINNEAPOLIS, MN 55455 USA
[2] UNIV MICHIGAN, SCH BUSINESS ADM, ANN ARBOR, MI 48109 USA
关键词
D O I
10.2307/258938
中图分类号
F [经济];
学科分类号
02 ;
摘要
The singular emphasis on control that has characterized traditional approaches to total quality management (TQM) implementation are not well suited to conditions of high task uncertainty, a limitation that has not been recognized in the popular TQM movement. Although the fundamental precepts advocated by founders of the quality movement can accommodate conditions of high uncertainty, the way that these basic TQM precepts have been articulated, extended, and applied has not reflected the distinct, learning-oriented requirements associated with higher levels of uncertainty. A broader, more theory-driven perspective an TQM is proposed to clearly distinguish control from learning goals and. thus, to begin to address limitations in the way TQM has been conceptualized and applied in the past.
引用
收藏
页码:537 / 564
页数:28
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